SOPs for Laundry Management

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The laundry management is carried out on daily basis. Here are some standard procedures given −

  • Collect Dirty Linen −Collect the dirty linen from various sections in the hotel such as guest rooms, guest bathrooms, and dining area. Put the soiled linen separately. The principle is, whatever linen it is, it must not hang over the edge of the collection basket. Transfer the collected linen to the laundry department.
  • Sort the Linen −Segregate the linen carefully according to type of fabric, domain of item use, degree of soiling, and type of soiling. Keep the staff uniforms, guest room and bathroom linen, dining area linen, butchery aprons, and guests’ personal clothes all separately. Always handle the linen using gloves.
  • Pre-treat the Stains −Before the putting the linen into the washer, inspect it for stains such as grease or oil. Remove the stains using stain cleaning chemicals. If instructed before, use detergents and cleaning chemicals at the time of washing only, to save the time and efforts.
  • Wash/Extract the Linen −Put the linen into washers. Weigh the linen before washing process to ensure the washers are not overloaded.

The housekeeping staff need to handle many washers and dryers depending on the size of hotel and occupancy of rooms. Set the automatic washers to different wash cycles depending upon the type of linen. For example, embroidered pillow covers need soft wash cycle and the curtains need harder wash cycles. The following wash cycle is most effective − 

Soak → Flush → Suds → Bleach → Rinse → Extract → Starch

  • Remove as much as possible water content from the linen by using extractors. The linen are then starched to make it little stiff and shiny.
  • Dry the Linen −Put the linen into dryers for removing any moisture still left. Be careful while transferring the linen from washers to dryers because the weight of the linen increases after washing. Use automatic dryer that provides drying by hot air blows. The lint comes off from the linen surface in the process of drying yielding a finished surface. These dryers operate on less electricity and yield fresh and completely dry linen.
  • Iron/Repair the Linen −At this stage, check the linen for any wear and tear. Separate the worn out linen to be given to the tailor. Some linen such as towels, bed linen, and dining area linen require Ironing. Pass these linen through the ironer. Hand-iron a few linen such as uniforms.
  • Fold and Stack the Linen −Automatic folding and stacking machines come to the aid of housekeeping staff to save them from the large effort of folding and stacking the linen accurately. Some sort of linen such as staff uniforms and guest personal clothes still need manual efforts for folding. Operate the folding/stacking machines that ascertains finished appearance and makes the linen easy for storage and handling.
  • Deliver the Linen −Transport the ready laundered linen to the uniform room and linen room. Send the linen that need repair to the tailor room. Then subsequently deliver the linen at the time of keeping and cleaning the various premises such as guest rooms, dining area, and banquet halls.

Give away the guests’ personal clothes according to the rooms they are staying in.