Structure of Housekeeping Staff
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The general structure of housekeeping staff is as shown below −

Qualities of Housekeeping Staff
There are certain professional qualities the housekeeping staff is required to possess −
Personal Hygiene and Appearance
The housekeeping staff on duty must −
- Be well-groomed with high degree of personal hygiene.
- Have trimmed nails and hair, and clean uniform.
- Have a clean and pleasant appearance.
Communications skills
The housekeeping staff must −
- Conduct themselves with a cooperative attitude.
- Speak in a friendly but sincere tone.
- Speak clearly in audible voice of moderate pitch.
- Maintain polite eye contact while interacting with the hotel guests.
Interpersonal skills
For serving the guest and working for cleanliness, the housekeeping staff must
- Possess right attitude.
- Have good listening skills to avoid any miscommunication.
- Be a good team player.
Personal skills and Traits
The housekeeping staff must −
- Be able to retain and pursue the demand of the guest until it is fulfilled.
- Be sincere and physically fit.
- Respect each hotel guest they are dealing with. They must conduct themselves confidently and courteously.
- Have high integrity.