Structure of Housekeeping Staff

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The general structure of housekeeping staff is as shown below −


Qualities of Housekeeping Staff

There are certain professional qualities the housekeeping staff is required to possess −

Personal Hygiene and Appearance

The housekeeping staff on duty must −

  • Be well-groomed with high degree of personal hygiene.
  • Have trimmed nails and hair, and clean uniform.
  • Have a clean and pleasant appearance.

Communications skills

The housekeeping staff must −

  • Conduct themselves with a cooperative attitude.
  • Speak in a friendly but sincere tone.
  • Speak clearly in audible voice of moderate pitch.
  • Maintain polite eye contact while interacting with the hotel guests.

Interpersonal skills

For serving the guest and working for cleanliness, the housekeeping staff must

  • Possess right attitude.
  • Have good listening skills to avoid any miscommunication.
  • Be a good team player.

Personal skills and Traits

The housekeeping staff must −

  • Be able to retain and pursue the demand of the guest until it is fulfilled.
  • Be sincere and physically fit.
  • Respect each hotel guest they are dealing with. They must conduct themselves confidently and courteously.
  • Have high integrity.