Qualities of Housekeeping Staff

There are certain professional qualities the housekeeping staff is required to possess −

Personal Hygiene and Appearance

The housekeeping staff on duty must −

• Be well-groomed with high degree of personal hygiene.
• Have trimmed nails and hair, and clean uniform.
• Have a clean and pleasant appearance.

Communications skills

The housekeeping staff must −

• Conduct themselves with a cooperative attitude.
• Speak in a friendly but sincere tone.
• Speak clearly in audible voice of moderate pitch.
• Maintain polite eye contact while interacting with the hotel guests.

Interpersonal skills

For serving the guest and working for cleanliness, the housekeeping staff must

• Possess right attitude.
• Have good listening skills to avoid any miscommunication.
• Be a good team player.

Personal skills and Traits

The housekeeping staff must −

• Be able to retain and pursue the demand of the guest until it is fulfilled.
• Be sincere and physically fit.

• Respect each hotel guest they are dealing with. They must conduct themselves confidently and courteously.

• Have high integrity.